Email Safety and Phishing Training
What makes this project unique?
It includes scenario based learning and a thoughtfully designed assessment to assess knowledge and understanding. It also features a customized automatically generated certificate of completion for the learner.
About the project
This course is part of a mandatory compliance training and is intended to enable the user to recognize threats to their email security, including phishing, and to protect themselves and their customers from these threats. It is informative and interactive with a realistic scenario to test the learners. It also includes a graded assessment for compliance. It is designed to be experienced on desktop computers, as the LMS is not accessible via mobile devices.
Who were the learners
Contact center agents and administrative staff.
Skills incorporated in this project
Instructional Design, Graphic Design, Storyboarding
Software utilized for the project
Articulate Storyline 360, Canva, PowerPoint
